We’ve made Flight Credits more flexible. Flight Credits requested by you (new and existing) can now be used for multiple bookings. About your Flight Credit Different conditions will apply to your Flight Credit depending on when your original booking was made and why the Flight Credit was issued. The table below provides information on the different types of Flight Credits and their conditions. You should always refer to the terms and conditions applicable to your Flight Credit . Find your credit If you're not sure what type of credit you have, contact your local Qantas office for help finding any flight credits you may hold with Qantas or Jetstar. We'll need details about the original flight booking to complete a search. Find out about other travel credits. About travel credits Flight Credits requested by you When you cancel a booking, either online through Manage booking or by contacting your local Qantas office, you may be offered a Qantas Flight Credit. Are there any fees? There are no fees associated with obtaining your Flight Credit. However, any fees that applied to your original booking will apply at time of redeeming your Flight Credit, unless they have been waived. For example, if you purchased a Red e-Deal or sale fare, the change fee will be charged when you first redeem your Flight Credit. Make sure you check the fare rules of your original booking to find out what fees will apply when you redeem your Flight Credit. If you're unable to use your Flight Credit online and you redeem your Flight Credit through your local Qantas Office, the change booking fee usually charged for assisted bookings will be waived. Change booking fee information Flight credits issued or bookings cancelled by Qantas Flight Credits issued on or before 31 July 2022: These Flight Credits are no longer valid for rebooking. If your booking was made on or before 30 September 2021, you can request a refund at any time. Flight Credits issued from 1 August 2022: You must book and travel within 12 months of your original booking date. If you prefer a refund instead, you must request it before you start using your Flight Credit and before the expiry date. Are there any fees? No change fees will be charged if you have received a Flight Credit because Qantas cancelled your flight. If you're unable to use your Flight Credit online and you redeem your Flight Credit through your local Qantas Office, the change booking fee usually charged for assisted bookings will be waived. Change booking fee information Redeeming your Flight Credit Watch the video for step-by-step instructions on how to redeem your Flight Credit. How to redeem a Qantas Flight Credit on qantas.com When you're ready to redeem your Flight Credit, enter the credit reference and your last name below. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights. Only fares you can book with your Flight Credit will be shown when redeeming it. Your Flight Credit reference is six characters and is a mix of letters and numbers. In most cases, this reference is the same as your original booking reference. Using multiple Flight Credits for one booking If you’d like to use more than one Flight Credit for your booking, contact your local Qantas office for assistance. You may also redeem your Flight Credit by: selecting the ‘Use Flight Credit’ or ‘Manage booking’ icons on the homepage, going to the Manage booking page, if you're a Qantas Frequent Flyer, logging in to your account and then selecting your Flight Credit from the bookings list, or if you’re a Qantas Business Rewards member, logging in to your account and clicking on the option to display your credits. It’s not possible to use a Flight Credit to pay, or partially pay, for a new booking created outside of the above options, such as via the flight search page or the Qantas App.

You may not be able to retrieve or use your Flight Credit online if: Your Flight Credit is no longer valid for rebooking. It no longer exists because you have been issued with an alternative (e.g. Qantas Pass ), you had commenced travel on your original booking and your ticket is partially flown, or if you did not show up for your original booking. If you haven't received a Flight Credit confirmation email, you'll need to contact us to use your Flight Credit. When calling, have your original booking reference handy. Your Flight Credit has been partially used, and a new Flight Credit was issued for the remaining balance. Refer to your new Flight Credit confirmation email for the new reference number. You're trying to view your Flight Credit on the Qantas App. You'll need to access it either on your desktop or mobile device. Requesting a Flight Credit When cancelling your booking online, you may be presented with the option to request a Flight Credit. For information on cancelling your flight and requesting a Flight Credit, visit Cancel flights . Ancillary products Any amounts paid for pre-selected seat requests , pre-purchased additional baggage or to offset flight carbon emissions won't be included in your Flight Credit as these conditions are independent of fare cancellation conditions. To see if you can apply for a refund, refer to the applicable terms and conditions for more information. If your booking includes a car hire or hotel reservation , or travel insurance when booked with your flight, contact these providers directly for assistance with your booking. Flight Credits are valid until the expiry date shown on your Flight Credit, unless an extension has been applied. Flight Credits can be used for multiple future bookings. If you don't use the full value of your Flight Credit in one transaction, and the remainder is more than $2 per person, a new Flight Credit will be issued with the same expiry date. Flight Credits are valid for bookings and travel within 12 months of your original booking date. Once you commence using your Flight Credit, the fare rules from your original booking no longer apply, except the cancellation conditions, which continue to apply unless the cancellation policy of the new booking is more restrictive. If your new booking has a more restrictive cancellation policy, then those cancellation conditions will apply. For bookings made on or before 30 September 2021, you can get a refund of your unused or remaining Flight Credit value at any time, including after 31 December 2023 when your Flight Credit is no longer valid for rebooking. Contact your local Qantas office to request a refund. For bookings made from 1 October 2021, any value not used before the expiry date is non-refundable (except in certain circumstances including under the Australian Consumer Law ) and will be forfeited. Flight Credits can be used online towards one way or return bookings from the country in which the original ticket was issued. To redeem a Flight Credit for a flight departing outside of that country, for a multi-city itinerary or an itinerary including Jetstar flights, contact your local Qantas office . Flight Credits are non-transferable. Flight Credits can only be redeemed at Manage booking or through your local Qantas office. A change booking fee may apply. Name changes are not permitted. Any applicable fare difference applies when redeeming your Flight Credit. For bookings made from 1 October 2021, refunds must be requested before using the Flight Credit and before its expiry date. Any change fees that were applicable to the original booking will be charged on the first redemption of the Flight Credit (unless they have been waived). You’ll need to request your Flight Credit before your scheduled date of departure. The cancellation conditions of the original booking will apply to your Flight Credit. Refer to the fare rules . If your original fare rules permitted a refund, you'll need to request a refund before using the Flight Credit and before the expiry date. If you don't use your Flight Credit before the expiry date, the Flight Credit value will be forfeited unless the original fare rules permitted a refund, and your refund request was submitted prior to the expiry date. Flight Credit conditions Related information Changing your flights 24 hour change policy Cancelling your flight Cancel for any reason Separate passengers