original title: windows update error + others Hi, I am expericing windows xp update error 0x80240020, I am also are getting a blue screen about twice a week with 'irql_not_less_or_equal' with the resultant crash. I am unable to install windows updates (though can download them)...can you please suggest some troubleshooting steps or solution. I have tried 'fix it' and one or two other solutions suggested...to no avail. Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Anonymous 2011-06-06T19:36:32+00:00 [No] it is not the same issue... Note that I did not ask if it was the same issue , I asked if it was the same computer . That being said, the issues are, in fact, related: ...Failing to uninstall IE8 (and IE7) before doing a Repair Install will leave Windows (and any version of IE) in a "confused" state, hence your ongoing problems. Your ONLY recourse now is a clean install. Please post any/all further follow-up in replies to your original, year-old thread => http://answers.microsoft.com/thread/99c58e4a-68ca-4663-9b02-27ee10b58a10 0 comments No comments Report [No] it is not the same issue... Note that I did not ask if it was the same issue , I asked if it was the same computer . That being said, the issues are, in fact, related: ...Failing to uninstall IE8 (and IE7) before doing a Repair Install will leave Windows (and any version of IE) in a "confused" state, hence your ongoing problems. Your ONLY recourse now is a clean install. Please post any/all further follow-up in replies to your original, year-old thread => http://answers.microsoft.com/thread/99c58e4a-68ca-4663-9b02-27ee10b58a10 Anonymous 2011-06-06T11:04:44+00:00 Hi TaurArian, I will review the attachments and reply (in a timely fashion this time). thanks so much. I do note that the 'work around' suggested in one of the attached articles is...to enable automatic updates...I have tried this and even on shut down the updates downloaded, will not install. Further the other article details a registry log and items that should appear (under senslogin). None appear in my 'registry key' (??) and it provides no details as to how to add them. Is it not surprising that NONE appear?. The only thing that appears is '(default) reg_52 (value not set)'. Note...I am not a computer guru...far from it. The other item discusses debigging following a 'irql_not_less_or_equal' blue screen crash. I will review and action and come back. regards Lethal42 0 comments No comments Report I will review the attachments and reply (in a timely fashion this time). thanks so much.

I do note that the 'work around' suggested in one of the attached articles is...to enable automatic updates...I have tried this and even on shut down the updates downloaded, will not install. Further the other article details a registry log and items that should appear (under senslogin). None appear in my 'registry key' (??) and it provides no details as to how to add them. Is it not surprising that NONE appear?. The only thing that appears is '(default) reg_52 (value not set)'. Note...I am not a computer guru...far from it. The other item discusses debigging following a 'irql_not_less_or_equal' blue screen crash. I will review and action and come back. Anonymous 2011-06-06T09:20:46+00:00 You receive error 0x80240020 when you use Windows Update Web site, Microsoft Update Web site, or WSUS to install updates http://support.microsoft.com/kb/910341 also: http://marksxp.mvps.org/WindowsXP/bsod.php and http://support.microsoft.com/search/default.aspx?mode=r&query=irql_not_less_or_equal&spid=global&catalog=LCID%3D3081&3081comm=1&ast=25&ast=28&ast=30&ast=31&res=10 0 comments No comments Report You receive error 0x80240020 when you use Windows Update Web site, Microsoft Update Web site, or WSUS to install updates http://support.microsoft.com/kb/910341 also: http://marksxp.mvps.org/WindowsXP/bsod.php and http://support.microsoft.com/search/default.aspx?mode=r&query=irql_not_less_or_equal&spid=global&catalog=LCID%3D3081&3081comm=1&ast=25&ast=28&ast=30&ast=31&res=10 Anonymous 2011-06-06T08:47:58+00:00 Hi PA Bear, Not it is not the same issue. Then other refers to 'favourites' in IE8. This one refers to the inability to install windows updates, and also documents the 'blue screen' crashes that are occuring a little more the weekly. 0 comments No comments Report Not it is not the same issue. Then other refers to 'favourites' in IE8. This one refers to the inability to install windows updates, and also documents the 'blue screen' crashes that are occuring a little more the weekly. Anonymous 2011-06-06T00:39:24+00:00 Is it the same computer as in this earlier thread of yours? => http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/when-trying-to-organize-favorites-the-organize/99c58e4a-68ca-4663-9b02-27ee10b58a10 (20 June 2010 thru 05 June 2011!) 0 comments No comments Report Is it the same computer as in this earlier thread of yours? => http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/when-trying-to-organize-favorites-the-organize/99c58e4a-68ca-4663-9b02-27ee10b58a10 (20 June 2010 thru 05 June 2011!)